Hearth & Banner private testers may request deletion of a guest or linked account and associated personal data.
How to request deletion
Email hello@hearthbanner.com or use the verified channel through which your test access was provided. If available, include your Support ID and state whether the account is a guest or linked account.
Do not send passwords, guest recovery credentials, session tickets, authentication codes or other secrets. A Support ID helps us identify an account but is not, by itself, proof of ownership.
Verification and scope
We may request proportionate information to verify your identity and identify the correct account. A valid deletion request may cover the Hearth & Banner player record, account-link records, game progress and other personal data associated with the account, including attributable support or diagnostic records where applicable. We will also take any steps required with service providers processing the relevant data on our behalf.
Effect of deletion
Deletion may permanently remove access to the account and its game progress and may not be reversible. Uninstalling the game, signing out or disconnecting a third-party sign-in account does not itself delete server-held Hearth & Banner data. Deleting Hearth & Banner data does not delete your third-party account.
Timing and exceptions
We normally respond to data-protection rights requests within one calendar month, subject to any lawful extension. Some information may be retained where required or permitted by law, including where necessary to comply with a legal obligation or establish, exercise or defend legal claims. Provider and backup copies may expire under their applicable retention schedules.
Other privacy rights
You do not need to delete your account to exercise another privacy right. See our privacy rights information or contact the UK's Information Commissioner's Office if you have concerns about how a request is handled.